Gamma Education & Training Pty Ltd’s Staff will support students directly or indirectly through all 5 phases of student journey via all possible mechanisms guided by our Student Support Policy.
Phase 1 – Marketing and recruitment
Gamma Education & Training Pty Ltd provides its students clear, accurate and readily accessible information to make informed choices about the study that will best meet their needs via Marketing brochure(s), Website, International Student Prospectus, Agents, and via email. The College staff will respond to any phone call, email or in-person query to provide useful support, providing accurate information about our services, fees, scope, and others. Typical support would involve answering to student queries about marketing information and promptly providing answers to queries via phone, email & in person.
Phase 2 – Enrolment
Gamma Education & Training Pty Ltd ensures that its potential clients receive accurate advice about a course to ensure that the course meets their needs before they enrol. This is achieved by collecting useful information from learners via Enrolment Application Form, Interview, pre-enrolment survey and supporting documentation. This will include you providing useful information to the College. For example, prior work-experience, prior education, questions about eligibility for CT & RPL, any special support requirements, your anticipations from the course, your availability to attend classes. This information will allow us to provide you with better support during enrolment phase and throughout your student journey.
Phase 3 – Support and progression
We will support you by ensuring that students receive training, assessment and support services that meet their individual needs. Where there are any changes to agreed services, we will advise the student as soon as practicable, including in relation to any new third party arrangements or a change in ownership or changes to existing third-party arrangements. In case, students are not happy with our support, services, and / or any unfavourable decisions, you will have access to comprehensive complaints and appeals processes. Please refer to our Complaints and Appeals Policy and follow the instructions. We will try our best to resolve the situation.
Phase 4 – Training and assessment
Our trainers and assessors will able to support you throughout your studies by using available means possible as per our training and assessment strategies and student Support Policy. The support will include extra classes, extended trainer contact, helping you with appeals, Skype support, email support, answering your questions within classes, providing reasonable adjustments during assessment if the need arises, allowing you 2 free attempts for assessment completions. Moreover, we will provide you with training that represents the current trends of the sector.
Phase 5- Completion
We will ensure that learners receive AQF Certification in a timely manner. All Qualifications or Statement of attainments must be given to students within 30 Calendar days. All staff that is in immediate contact will support you for Certification-related requests.
NOTE: Dear Students, the above information is not complete Marketing information for the Qualification / Course. Complete marketing information is contained in an individual and comprehensive marketing brochure (s). Additionally, Student Prospectus contains essential policies and procedures that impact students. All students will receive a Marketing Bundle directly from our Agent (s) and Gamma Education & Training. The Agent (s) or the College staff will have a conversation with you while directly disseminating Marketing Information.